Refund Policy
HiringForge.app Refund Policy
Last updated February 20, 2025
1. Overview
At HiringForge.app, we strive to provide exceptional value through our services. This policy outlines our commitment to fair and transparent refund practices for our subscription services and features. We encourage you to read this policy carefully to understand your rights and options regarding refunds.
2. Understanding AI Feature Allocation
AI feature allocation encompasses the comprehensive usage of our advanced processing capabilities powered by third-party artificial intelligence providers and computational resources. Our platform integrates sophisticated AI-powered system design evaluations and assessments, speech recognition and natural language processing capabilities, automated code analysis and review functionalities, and various other features leveraging state-of-the-art AI services to deliver optimal results.
For transparency and billing purposes, usage metrics are precisely calculated based on two primary factors: (1) individual API calls to our AI service providers, with each call counted as a discrete unit of usage, and (2) computational resource consumption, measured through processing time and system resource utilization during task execution.
Important Notice Regarding AI Feature Usage:
Due to the instantaneous and consumptive nature of AI processing services, these features cannot be reversed, returned, or refunded once utilized. However, BVY LABS LLC recognizes that exceptional circumstances may arise. In such cases, we maintain a dedicated support team available at support@hiringforge.app to address your concerns and work towards an equitable resolution that aligns with both our service capabilities and your specific situation. Each case will be evaluated individually with careful consideration of usage patterns, service delivery, and other relevant factors.
3. AI Feature Usage and Limitations
Our platform employs sophisticated artificial intelligence technologies to deliver a comprehensive suite of recruitment and assessment services. Upon activation and utilization, these services are considered irrevocably consumed and processed through our AI systems. The core services encompass technical assessments and coding evaluations, which provide detailed analysis of candidates' programming capabilities and problem-solving skills. Additionally, our system design interview simulations leverage AI to create realistic architectural challenges and evaluate responses.
The platform's automated code review and analysis capabilities thoroughly examine submitted code samples, while our advanced interview recording transcription and analysis system processes verbal responses into actionable insights. Furthermore, our AI-powered candidate skill assessment reports synthesize multiple data points to generate comprehensive evaluation documents.
Legal Notice Regarding Service Consumption: The aforementioned AI-powered features and services are deemed immediately and permanently consumed upon their activation and utilization. Due to the instantaneous processing nature of these services, they cannot be reversed, returned, or fully refunded post-consumption. Nevertheless, BVY LABS LLC maintains discretionary authority to evaluate and potentially issue partial refunds based on documented usage levels, service delivery quality, and other pertinent circumstances, to be assessed on a case-by-case basis.
4. Refund Eligibility Criteria
BVY LABS LLC maintains a structured refund eligibility framework designed to ensure fair and transparent handling of refund requests. Refund eligibility is contingent upon submission of a formal refund request within twenty-one (21) calendar days from the date of initial purchase. This temporal limitation is strictly enforced to maintain operational efficiency and service quality.
A fundamental prerequisite for refund consideration is the demonstration of minimal service utilization, specifically defined as consumption of less than one percent (1%) of the allocated AI feature capacity. This threshold has been established to ensure equitable treatment while acknowledging the immediate value delivery inherent in our AI-powered services.
Account status evaluation constitutes a critical component of refund eligibility assessment. The requesting account must maintain good standing status with no documented violations of our Terms of Service, Privacy Policy, or other governing agreements. Any historical or current infractions may result in immediate refund ineligibility.
In circumstances where technical impediments have materially and demonstrably impacted service accessibility or functionality, special consideration may be granted. Such technical issues must be properly documented, reported through appropriate channels, and verified by our technical support team. The impact assessment will evaluate the severity, duration, and scope of technical disruptions in relation to overall service delivery.
5. Non-Refundable Scenarios
BVY LABS LLC expressly reserves the right to decline refund requests under specific circumstances. Annual subscription plans are ineligible for refund consideration after the initial thirty (30) calendar day period from the date of purchase has elapsed. This policy acknowledges the substantial value and resources allocated upon subscription activation.
Furthermore, accounts that have utilized in excess of ten percent (10%) of their allocated AI feature capacity are deemed to have received substantial service value and are therefore ineligible for refund. Custom enterprise solutions, following successful implementation and deployment, are considered fully executed services and are not subject to refund.
In cases where accounts have been suspended or terminated due to documented violations of our Terms of Service, Privacy Policy, or other governing agreements, all refund eligibility is immediately and permanently forfeited. Additionally, any promotional offers, discounted subscriptions, or special pricing arrangements explicitly designated as non-refundable at the time of purchase shall remain ineligible for refund consideration under all circumstances.
6. Refund Request Process
To request a refund, email refund@hiringforge.app with:
- Account email
- Reason for refund
Processing Timeline:
- We will review your refund request within 5 business days of submission
- Once approved, the refund will be initiated to your original payment method
- Depending on your payment provider or bank, it may take an additional 5-10 business days for the refund to appear in your account
- For credit card refunds, you may see the amount as "pending" before it is fully processed by your bank
You will receive email notifications when your refund is approved and initiated.
7. Policy Modifications
BVY LABS LLC reserves the unilateral right to modify, amend, or update this Refund Policy at any time at its sole discretion. Any modifications to this Policy shall become effective immediately upon posting of the updated Policy on the Service. BVY LABS LLC shall provide notification of material changes to this Policy via email to the registered email address associated with user accounts.
Each version of this Policy shall be identifiable by the "Last Updated" date displayed at the bottom of the document. This date shall serve as an official record of the most recent modifications. Users' continued access to or use of the Service following the posting of any modifications to this Policy shall constitute express acceptance of such changes.
BVY LABS LLC maintains an archive of previous versions of this Policy, which may be requested by users through written communication with our support team. Such requests shall be processed within a reasonable timeframe, subject to applicable data retention policies and legal requirements. BVY LABS LLC reserves the right to charge a reasonable administrative fee for the retrieval and provision of historical Policy versions.
8. Contact Information
For any questions or concerns about our refund policy:
- Refund Requests: refund@hiringforge.app
- General Support: support@hiringforge.app
- Billing Issues: billing@hiringforge.app